EasyChat AI Privacy Policy

1. Introduction

EasyChat AI (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and protect information when you use the EasyChat AI application (the “App”).

By accessing or using the App, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When using EasyChat AI, you may provide information such as:

• Messages, prompts, conversation content, preferences, and customization settings submitted through the App

• Feedback, support requests, and other communications with us

• Purchase-related information, including transaction records, subscription details, order information, and product identifiers used for verification purposes

2.2 Device and Technical Information

To maintain service quality, improve performance, and protect the security of the App, we may collect technical information including:

• Device model, operating system, application version, device settings, and related technical details

• Crash reports, diagnostic information, performance data, and technical logs

2.3 Usage Information

We may collect information about your use of EasyChat AI, including:

• Features accessed, conversation activity, AI request records, interaction history, and usage patterns

• Subscription status, purchase restoration records, and service access information

• Security-related logs used for fraud detection, abuse prevention, and system protection

3. How We Use Your Information

We may use collected information to:

• Provide AI conversation services and maintain App functionality

• Process user requests, manage accounts, subscriptions, and purchases

• Improve service quality, analyze performance, and develop new features

• Detect security risks, prevent misuse, investigate technical problems, and protect users

• Meet legal requirements, respond to official requests, and resolve disputes

We do not sell your personal information to third parties.

4. Third-Party Services and Data Sharing

To support EasyChat AI operations, we may work with trusted third-party service providers, including:

• Payment and subscription processing providers

• Cloud hosting and data storage providers

• Analytics, technical support, and infrastructure service providers

Information may only be shared when necessary to provide, maintain, or improve the App. These third parties are expected to apply appropriate security and confidentiality protections.

5. AI Content Processing

EasyChat AI processes user-provided messages, prompts, and related content to generate AI responses and provide conversational features.

We do not use your content to identify you personally, and we do not sell your conversations or personal information to third parties.

You should avoid entering confidential information or sensitive personal details into the App.

6. Data Retention

We retain information only for the period reasonably necessary to:

• Provide and maintain EasyChat AI services

• Manage accounts, subscriptions, purchases, and service operations

• Prevent fraud, maintain security, and comply with legal obligations

When information is no longer needed, we may delete, anonymize, or securely dispose of it unless retention is required by law.

7. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Ask for deletion of your personal data

• Restrict or object to certain processing activities

• Withdraw previously provided consent where applicable

To exercise these rights, please contact us using the information below. We will handle requests according to applicable legal requirements.

8. International Data Processing

Because EasyChat AI and its service providers may operate across different countries, your information may be transferred, stored, or processed outside your country of residence.

We take reasonable measures to ensure that your information receives appropriate protection during such transfers.

9. Data Security

We use reasonable technical and organizational safeguards to protect your information, including secure transmission methods, access controls, and security monitoring procedures.

However, no online service can guarantee complete protection against all security risks.

10. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our services, technology, or applicable laws.

Any updated version will become effective once published in the App. Your continued use of EasyChat AI after changes are posted indicates acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Email: admin@certustech.digital